If This Page Doesn't Answer Your Questions, Please Contact Us!
At LocalChurchOutreach we strive to make the browsing and ordering process as simple as possible. Below are some frequently asked questions.
Please remember that once final approval is given by the customer, the printing process cannot be stop. The only thing that can be changed before shipping is the shipping address.
01
Where is my order?
Your order status will be emailed to you on a regular basis and as it changes. If you would like to know the current status of your order, simply drop us an email.
02
What paper stock do you print on?
Our Business Cards, Postcards, Bookmarks, and Tent Cards are printed on 14-point glossy card stock with UV coating (lamination) on the color side(s). We also offer 14- point Premium Uncoated paper stock for our business cards and our 4 x 6 and 5.5 x 8.5 postcards. All other products are printed on 100 lb gloss book stock, with overall aqueous coating on both sides.
03
What kind of press do you use?
We use Heidelberg sheet-fed press with an aqueous coater.
04
What kind of inks do you use?
All of our products are printed with four-color inks: (Cyan, Magenta, Yellow, and Black).
05
Can I write or print on UV coating?
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No.
06
What kinds of varnish (coating) do you use?
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Depending on what product you are ordering, it will either have aqueous coating or UV coating.
07
Can I place an order for a custom size card if I order online?
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Currently we are unable to accept custom size orders through the online ordering system. But we would be glad to assist your custom needs by contacting us at info@localchurchoutreach.com.
08
Can I cancel or change my order?
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We will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. (15%-30% of total transaction) Once the order has been placed successfully, No Refunds are issued.
09
What if I am not satisfied with my order?
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We are committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process.
10
What is your return policy?
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Since each order is unique to each customer it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit. Customer must notify within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received. All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.